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    Frequently asked questions

    How long does delivery take? keyboard_arrow_down
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    • Processing: Orders placed Mon–Fri ship within 24 hours.
    • Standard Shipping: 3–5 business days.
    • Expedited: 1–3 business days.

      Note: carrier delays, holidays, or severe weather can add time.

    Do you offer free shipping? keyboard_arrow_down
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    Yes—Free Expedited Shipping is included with every order

    How do I track my order? keyboard_arrow_down
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    You’ll receive a tracking link by email/SMS as soon as your order ships. Tracking can take ~24 hours to update after the label is created.

    What if my package is late, lost, or marked delivered but not received? keyboard_arrow_down
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    First, check with household members and neighbors and wait 24 hours—carriers sometimes pre-scan.
    Still missing? Email hello@try-snoozie.com with your order number. We’ll help file a trace and replace or refund per our policy.

    Can I change my shipping address after ordering? keyboard_arrow_down
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    We start fulfillment fast. Contact hello@try-snoozie.com ASAP with the correct address. If your order has shipped, we’ll try a carrier intercept or offer a solution.

    Returns, Exchanges & Guarantee

    What’s your return policy? keyboard_arrow_down
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    Try Rampart risk-free for 60 days. If you don’t feel it’s for you, return it for a full refund—no questions asked.

    How do I start a return or exchange? keyboard_arrow_down
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    Email hello@try-snoozie.com with your order number.

    How long do refunds take? keyboard_arrow_down
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    Once we receive and inspect your return, refunds typically post to your original payment method within 3–5 business days.

    What if my package is late, lost, or marked delivered but not received? keyboard_arrow_down
    add remove

    First, check with household members and neighbors and wait 24 hours—carriers sometimes pre-scan.
    Still missing? Email hello@try-snoozie.com with your order number. We’ll help file a trace and replace or refund per our policy.

    Can I change my shipping address after ordering? keyboard_arrow_down
    add remove

    We start fulfillment fast. Contact hello@try-snoozie.com ASAP with the correct address. If your order has shipped, we’ll try a carrier intercept or offer a solution.